Every night at 1:30am the drivers of Borgesius Bakery start loading their trucks. For the longest time this tight schedule was causing the end dispatchers a great deal of stress. However thanks to Pcdata’s Performance Dashboard the dispatch area is now quieter than ever before and additionally costs have reduced greatly. Borgesius’s Willy Boneschansker; ” we are now able to schedule a lot more accurately than before”.
Everyday Borgesius delivers fresh bread products to 128 Jumbo supermarkets in the northern part of The Netherlands. They deliver bread from their own bakery in Veenoord as well as a large number of other products baked in other Bake Five- Group bakeries. These products are being picked at shop level and delivered to Veenoord. ‘’Cross-docking enables us to combine these products with our own fresh products and deliver them to the stores. Added together we offer a selection of 200 products”, states Willy Boneschansker, location manager at the Dutch bakery.
The nineteen Borgesius trucks leave early in the morning to ensure a 7:30am bread delivery at the store.’’ This gives shop personnel another half hour before the store opens to put the bread on the shelves. We can only meet this tight delivery schedule if our drivers start loading their trucks at 1:30am. By then dispatching should be ready”, states Boneschansker.
Green or red screen
Borgesius was one of the first bakeries in The Netherlands to talk to Pcdata about managing their distribution process, back in the early ‘90’s. Distrib – Pcdata’s Warehouse Management System – shows the dispatcher how the bread trays should be dispatched among the four dispatch areas. Then using a put-to-light system, Distrib indicates how many units must be received in each store.
Recently Borgesius started using Pcdata’s Performance Dashboard. Two large monitors located above the dispatch areas inform the team how they are progressing. A green screen means they are on time. A red screen means they are running behind schedule. “Everyone can clearly see when they need to be finished and whether they are on target to meet that deadline. Especially around holidays or during special events when volumes are much higher, it is always uncertain if that deadline will be met”, tells Boneschansker.
Performance Dashboard has created a sense of calm on the shop floor, notices the Veenoord location manager. “Dispatching product can, at times, be very stressful. Especially when you see a large stack of trays waiting to be dispatched. The Performance Dashboard lets the dispatchers see how busy it actually is going to be and lets them plan their workload and coffee breaks accordingly.